Shipping Policy | Tara Treasures
Cut-off time for Delivery
- Orders placed after 1pm will be packed and shipped out on the next Business Day.
Shipping and Handling within Australia
Shipping Costs within Australia (based on total order value).
Due to the increase in shipping costs, we have to increase our flat rate to $8.95 (as of 27 Oct 2022). We have tried to absorb shipping costs for our customers for the past 6 months, and it's not viable for us to continue doing so.
| Under $120 | $120+ | |
|
Sendle Delivery to Metro areas (including tracking) |
A$8.95 Flat Rate | Free |
|
Australia Post Standard Delivery to Regional and PO Box (including tracking) |
A$8.95 Flat Rate | Free |
|
Australia Post Express Post (including tracking) |
$13.95 Flat Rate | $8.95 Flat Rate |
Delivery Standards
We are located in and ship from Melbourne, Australia.
Delivery time does not include processing time. Orders are processed and packed on the next business day.
|
State |
Sendle |
Australia Post |
Australia Post |
| Victoria | 1 to 6 days | NA | Next Business Day |
| New South Wales | 2 to 6 days | NA | 1 to 3 days |
| Queensland | 2 to 6 days | NA | 1 to 3 days |
|
South Australia |
2 to 6 days | NA | 1 to 3 days |
| Western Australia | 6 to 10 days | NA | 1 to 3 days |
| Tasmania | 3 to 9 days | NA | 1 to 3 days |
*with Australia Post Standard Delivery, delivery estimates cannot be provided due temporary delays (according to AusPost website).
Shipping to International (outside Australia)
All International orders will be delivered via Australia Post.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 2 business days. We will contact you for some reason if there are any delays.
3. Shipment Locations
Domestic and International
Tara Treasures ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at sales@taratreasures.com.
Shipping Restrictions
Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a PO Box.
4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
5. Express Shipping for Australian Orders
The order will arrive within 2 - 5 business days.
Express Shipping costs an extra $5 delivery within Australia.
Note: Subject to placing your order before specific cut-off times.
Please note:
- Business day means Monday to Friday, except public holidays.
- Orders are not shipped or delivered on weekends or holidays.
- Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
- We will not be responsible for wrong shipping address if you provide incorrect information.
- In-store pickup dates vary based on product availability.
6. Tracking Options
Tara Treasures aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
7. Domestic and International
All orders delivered within Australia automatically have tracking.
International orders are sent with Sendle. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
8. International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Tara Treasures is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
9. Damages
If there is any damage to the packaging on delivery, contact us immediately at +61 429 598 433.
10. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Tara Treasures politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at +61 429 598 433 or sales@taratreasures.com to report missing or lost packages.